Char-Griller Patio Pro Charcoal Grill

First, I ordered this grill and began assembly just to find out that it was missing the wheels and the wooden planks to build the shelf. I had to disassemble it, return it to Amazon and get a replacement. The replacement arrived and I assembled it AGAIN (Mind you, assembly takes at least an hour.) This time, on the final step of assembly, I come to find out that the ash drawer was warped and so it cannot close, and the fire grate is so bent that it is unusable to build a fire on. I didn't want to have to take apart the entire grill again and ship it back again for another replacement, wasting more of my time, so I figured that I instead would call char-griller customer service and request that they send me the 2 replacement parts I needed. They proceeded to make me email them a very detailed account about the damaged and requested many specific photos from me which I complied with... and I never heard a word back from them. They just disappeared. So, I emailed them again, asking if they could please send my replacement parts and to please respond - and they responded with this: "Thank you for providing all of the necessary information to submit a claim to the warranty department and for your patience! I am sorry this has been such a problem! The claim was submitted to the warranty department for review and due to the severe extent of the damage, the warranty department is requesting the grill to be returned to the retailer and exchanged for another grill. This is not what you paid for, nor the quality grill Char-Griller wants to provide! I am so sorry, but this is the best way we know to get this fixed as quickly as possible. Our quality control department has been made aware of the situation and we will be following up to ensure this doesn't happen again. You are welcome to please print this email and take it with you to the store." Which I responded to with: "So after sending me 2 defective grills in a row, and wasting hours of my time, your now telling me that you are also absolutely useless in providing adequate customer service. You want me to waste even MORE hours of my time disassembling this, try to puzzle it into a box, pay to have it shipped back and then want me to reorder yet again your poor quality controlled grill, just to have to assemble one for the 3rd time and most likely have it be defective AGAIN. No thank you. I will definitely be leaving a negative review and I will never recommend your company, and I will share my experience with others to warn them of the awful experience." Hence, my review. DO NOT WASTE YOUR TIME LIKE I DID! RUN. AND NEVER LOOK BACK.