Fiskars Deluxe Stand-up Weeder (4-claw)

After using the 4 claw weeder a handful of times, it broke. Since it advertised a warranty, I assumed I would be a little inconvenienced by having to file a warranty claim and then be delayed a week or two in my yardwork while I waited for the replacement item to arrive. I was very wrong. I emailed Fiskars (no contact phone number, just email) and notified them of the broken item and requested a replacement. After five days, they (no name proved in the email) responded to my email and stated that “We apologize for the inconvenience, however, due to unprecedented sales and factory delivery delays all models of our weeders will be out of stock until mid to late 2024”. I found this an unusual response since we were currently beyond mid and already in late 2024. I thought that I may have received an automated response and thought I would point this out in my response and hopefully get a detailed response from an actual person. Which I think I did, unfortunately. The response I received went something like this, As previously stated, we will not have the 4 claw weeder in stock until mid to late 2024. I’m don’t know how they intended this response to be received by me, but I took it as rude and not helpful. My options were to receive a $62.00 credit (good for 6 months) to use on their website or a refund check that can take up to 30 days to receive. Since a 30 day delay would put me too far behind in my yard work, I went for the $62.00 credit option. I thought that since the original weeder was $51.39, Fiskars was providing customer service and giving me a $10.00 over the purchase amount to say sorry for the inconvenience. However, when I went to their website, link provided by Fiskars customer service, I realized that their website did not list prices. Their website had their products and descriptions but if you wanted pricing then you had to click on a link to Amazon, Home Depot, Walmart, Lowes, ACE Hardware, or Tractor Supply. I clicked on Amazon and selected the 3 claw weeder ($39.97) and a pair of pruning shears (12.99). The price totaled $52.96. Which by my math is UNDER the $62.00 credit offered by Fiskars. I received the 3 claw weeder but not the pruner. I emailed Fiskars and inquired on the status of the pruners and they responded with “Hello Russel, As previously explained, we cannot send an additional item. Your credit was $62.00, and the 3 claw weeder was listed on our website for $59.99. There would not be enough left over to include any additional items.” Couple of items here to address. First, my name, which I put multiple times in the email conversation, is Russell (with 2 L’s). Not a big deal but there had been several back and forth messages and I stated my name several times. It shows me that either they are not paying attention to the emails from customers, or they don’t care, or both. The second issue, there was no “As previously explained”. I replied with: “First of all, my name is spelled Russell. Secondly, your website does not provide prices, only links to 3rd party sellers. As previously explained, Amazon, via your website, lists the 3 claw weeder at $39.97 and the Pruner at $12.99 for a total of $52.96. Which is under the $62.00 credit. See screenshots below. - RUSSELL” I added a screen shot of the items and prices stated on Amazon and a screen shot of the calculator screen where I added the prices. Fiskars replied with: “Hello, The credit was to items from our website. Our prices are different from Amazon and we do not match their prices with a credit to our website. We apologize for any confusion.” I replied with: “What a scam. I paid for a 4 claw weeder and ended up with a 3 claw weeder. Not to mention all of the hassle. Please provide a contact number so I can officially make a complaint. - Russell” I sent that email 5 days ago and still have not received a response. Bottom line, I paid for a 4 claw weeder and ended up, after several weeks and many emails of hassle and frustration, with a 3 claw weeder and ended up ghosted by Fiskars customer service. BUYER BEWARE!