Swash Advanced Bidet Toilet Seat-Round, White

It worked great for 2 months. Spent a week jumping through trouble shooting procedures via email (customer service hours by phone end now at 2p Pacific). Figured out (without their help) that the reason the nozzles stopped coming forward was because the water heating element was not working. They didn’t work with Colorado winter cold water. When I purchased the bidet, I chose to pay for heated water for a reason. Brondell said to send it in for repair. BUT they would not accept a box that exceeds 23x19x9. I squandered an afternoon checking UPS, U Haul, FedEx, USPS and Home Depot (where I went to purchase an interim toilet seat while the bidet was being sent back to Brondell) with no results for such odd size requirements. I sent an email asking where I could get such a box, and said it would make it simpler if they would send me a replacement and I could send the defective one back in that box. Their reply: “ Regarding your request for a new unit, I'm afraid I must inform you that we are unable to ship a replacement box for your unit. It is the customer's responsibility to procure appropriate packaging for the repair. In addition, I regret to inform you that Brondell's return policy does not permit the return or exchange of a bidet once it has been installed and/or used. This policy is in place to ensure the quality and sanitation standards of our products.” I suppose it is a very clever way for them not to honor their advertised year warranty by imposing ridiculous mailing requirements. So, by all means, spend $500 on a Brondell bidet if you only need it to last for 2 months and don’t mind deceptive warranty promises. I would, however, like to say THANK YOU TO AMAZON, who made an exception to their return policy on hearing that Brondell wouldn’t even send me a box or accept a box in a more standard size. I will have to pay a $100 restocking fee, but Amazon is basically absorbing the remaining $400. This 1 star review is strictly about Brondell and not Amazon.