Top positive review
22 people found this helpful
Lots of research prior to buying - BB2000 was an excellent choice
By John H. Burton on Reviewed in the United States on May 15, 2025
I had never bought a bidet prior to this one, the BB2000. I"ve traveled Europe a bit, and even Japan, kept wondering "what do they know that we don't know? (Americans who mostly don't use bidets)". Now I get it. I"ve had the BB2000 for 4 weeks now, thus I"ll impart some comments to hopefully assist others. Choice of this bidet vs other products will be a theme here since it occupied most of my time being a new buyer. Price: I researched all the "luxury" bidets with a target range of price of 300-600. Couldn't stomach going over that price for something on the toilet and new to my experience. But then again, if your rectum is happy all day, and not itching or whatever, you'd pay that price easily right? Still, there aren't many in the ultra range above this price level, so I set my ceiling at 600. Features: 1. Lid automatic. Not important to me, and likely not desired. Wife likes to keep the lid up at all times. Moved this down on the list of interest. 2. Water stream/pressure. This is kind of the point of the whole thing, which in the end (that's a pun) made it THE most important thing. The BB2000 gets marks across all reviews as the most powerful pressure. I find the higher pressure selection (some people call it the enema stream) as a great feature when one wants a little extra pressure/stream. One can always back it down with the multitude of adjustments/selections in this bidet. Thus, start at the top and work your way down means select the best pressure for water. This consideration/feature tipped the scales to buy the BB2000. I"m very pleased we made this choice as the other features just are of lesser interest/function comparatively. 3. Install. Took me about 20 minutes. Easy. I did swap out the hose on my initial toilet water inlet. All the necessary pieces come with the BB2000, awfully pleased at that as I made no extra purchases or stops at the hardware store. 4. White vs "biscuit" color. I have a biscuit color toilet with all other seats prior as that color. But, I had no interest in paying an extra 200 bucks for white vs tan... and chose white. Looks great! I'd choose white again for sure. The unit is large enough that it'll block all other colors and our room is not ultrabright lights to show the contrast. 5. Night light. The BB2000 has a "soft blue" glow. I can take it or leave it - not a key feature to me. Wife likes it though, so I"ll put in a checkmark in that column. Initially I wondered about the side light vs the bowl light in other products. The side is perfectly fine, and I don't need to have any other light for my late night stream aim. I kinda like the side light better actually. 6. Remote. Really? all these people complaining about the remote? I think it's great, so does the wife. I like using the remote without having to wiggle around looking for/at the buttons on the seat or on an arm. THe remote here for BB2000 is super easy and always works, at least thus far in 4 weeks. Someone complained that they had to "aim" the IR beam at the seat in one review I saw. I can't believe that as we aim it in any direction ...actually we don't aim it at all... and it works great. It's a little larger than I thought it would be - about 50% larger and longer than a deck of playing cards. I like this size. The install on the wall is an adhesive, and a must for ease of setting it down/removal for use. Love the remote. Other complaints were about the lack of a back light in the buttons. That was something I considered, but after a few uses, one figures out the location of the buttons one desires quickly...it's not that complicated. Plus, the blue night light resolves that issue. No concern. Love the remote. 7. Dryer. Really? someone on a review said it correctly when they stated one shouldn't expect a hand-dryer power like that in a public restroom...and that puts it into perspective. True, the flow of air does come from center left (when seated) with a little more on the left butt/glute than the right. But for me, it has plenty of air flow. Now, I"m 6 feet tall and 170 lbs. If I were significantly "larger" in weight or height, I think this would be more of a problem. In the end, pat to dry is what most people likely do anyway with one or two sheets (vs using multiple more for wiping instead of the bidet). Okay, criticisms: -I can't really cite any issues. Install was super easy. Features including remote are great. Looks super. Odor control is fine, but not awesome. -I will say that I wonder if alot of the negative concerns are from larger people in height and/or weight? On the whole, this is a "smaller" seat. I don't think it would do well for someone 250+ lbs or 6'4" or taller. But then, the whole bidet experience is likely challenged for those folks who carry alot of extra weight/mass is what I"m guessing. If I were larger, I would research that angle quite a bit for a larger seat in length and width. As a person new to the bidet gig, I did alot of research on the different products and tried to figure out the key differences and critically explore which features were worth paying for. Hopefully this review saves the next person some effort. I bought my BB2000 off of Amazon. A key competitor in my research was the matched in price Toto product. I did look at about 4 or 5 other company product lines, but narrowed it two these two companies. As stated above, I finally bought this one as I was convinced it offered the "industry best" pressure in water. That may or may not be true, but water pressure was key in my selection, satisfaction with the BB2000, and I've been very happy with it.
Top critical review
1 people found this helpful
Failed Mutiple Times, Horible Customer Service - Water Pump
By E on Reviewed in the United States on June 7, 2025
I purchased the BB-2000 bidet toilet seat about four years ago with high expectations. The features initially impressed me and promised a touch of luxury in my daily routine. Unfortunately, my experience turned sour almost as soon as I began using it. After just a year and six months, the water pressure vanished entirely due to a failed pump. Although the issue occurred within the three-year warranty period, I was forced to pay around $90 to ship the unit in for repairs—a frustrating first sign of how little the manufacturer values its customers. After the initial repair, things seemed to be back on track. However, my optimism was short-lived. Approximately one year later, the same problem reoccurred: the water pressure was nonexistent due to another pump failure. This time, the manufacturer covered the shipping costs, but the recurring malfunction was a clear indicator of a systemic issue with the product. My disappointment peaked when, a year after that second repair—and just a couple of months after the warranty expired—the unit failed for the third time with the familiar problem of no water pressure. When I contacted customer service and explained that this was the third occurrence of the same issue, they bluntly informed me that the product was now out of warranty and that I would have to pay for the repair. Despite my detailed account of the recurring failures, the customer service representatives remained unsympathetic and inflexible, refusing to acknowledge the product’s chronic defect. Based on my experience, I will never buy from this brand again. If you’re in the market for a bidet toilet seat, I'd strongly advise spending a little extra and opting for TOTO instead. The BB-2000 not only fails repeatedly but also leaves its customers to shoulder unreasonable repair costs without any real support. There’s even a YouTube video that highlights these exact issues, reinforcing the message: stay away from the BB-2000.
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