ABCCANOPY Outdoor Burgundy 10x10 Gazebo

BEWARE!!! This merchant is sending used/defective products. They are also misleading customers by listing their products as waterproof. These tents are NOT waterproof. Whilst my family and I were underneath this 20ft canopy during the rain, it caved in. We were blessed that no one was injured especially the children but it was a close call. I’ve been communicating with the company that is located in China for months and they are insensitive and full of greed! They are asking me to pay $250 more for a frame. When the frame they sent malfunctioned. They said they would send a refund but they don’t know how because they don’t see my order number. Please know that I sent them the order number and photos over 5 times. I believe this is the technique they use to frustrate the paying customers to give up. I called AMAZON to complain and to my surprise AMAZON is allowing them to use their forum to fraud the public. They told me there is nothing they can do. I’ve been shopping AMAZON almost every day for years because I was under the impression that if there’s a problem AMAZON would work with you to correct it. This is not true!! At this point I’m so frustrated at the lack of concern by both parties that I’m going to make a formal complaint to the FTC, BBB and any other agency that can assist me with this issue.