August Smart Lock Pro + Connect Wi-Fi Bridge
$179.99
$199
10% off
Reference Price
Condition: New
Color: Dark Gray
Top positive review
2,093 people found this helpful
Pros/Cons from a geek, early adopter, and smart-home enthusiast!
By Lawrence on Reviewed in the United States on October 19, 2017
Wanted to give a few thoughts about my recently purchased August smart lock. For background, I’m running this lock in a decidedly “smart” house. Two Nest thermostats, a harmony hub, myQ garage, and 25+ LIFX connected lights. Pros: + Super brain-dead easy install. Took less than 10 minutes with just a philips head screwdriver. The video walkthrough on the app makes it really hard to mess up. + HomeKit integration is badass, and works flawlessly for me. There’s something soo cool tellling Siri on my cellular Apple Watch to lock/unlock the door, and it’s done. This works from inside/outside my house, on wifi, cellular, doesn’t matter. + Auto-locking is customizeable and works great. Don’t have to fish my key out to lock the door every time I take the puppers outside for a potty break. Neutral: * Doorsense, the little nubbin that you attach to your door frame that tells you if the door is open/ajar, was really easy to install and setup. So far though, doesn’t seem like a must-have feature. * Remote unlock with the included August Connect works fine, no issues so far. Takes a little bit longer than I’d like to actually connect to the lock when I’m out and about though. * a little bit pricey at $279 retail, but c’est la vie, yolo, and fomo Cons: - Auto-Unlock is finicky and unpredictable. It doesn’t work when you expect it to. This is the only reason why I gave it 3-stars instead of 5. The way it’s supposed to work is that you set your home location in the august app, and this puts a 200-meter radius around that spot (about a couple city blocks). When you (and your phone) leave this area, the lock enters “auto-unlock” mode, and is supposed to automatically unlock the next time you enter Bluetooth range (maybe 15-20 feet) or seemingly whenever you hop on to the same wifi network as the lock. Obviously, you have to keep Bluetooth on, and not force-close the app for this to work. The app will even send you a push notification when it detects that you’ve left your home area, and that the lock has entered auto-unlock mode. The problem is that it just doesn’t work 100% of the time. I’ve had instances where I did exactly as I was supposed to (left home area, got push notification saying lock was in auto-unlock mode, kept Bluetooth on and app active), and the lock doesn’t unlock even though I’m literally standing on the other side of the door. I’ve also had times when the lock won’t detect that I’ve left my neighborhood, and thus never enters auto-unlock mode in the first place. No rhyme or reason to it. On twitter, August says they’re constantly tweaking the algorithm of auto-unlock, so there’s hope that this will get better. Also, the home radius should be way less than 200-meters! I don’t live in a mega-mansion/ranch, and I shouldn’t have to wander a couple city blocks for the lock to know I’m not at home. Other random thought(s): * How badass would it be if the lock could use my cellular Apple Watch to auto-unlock?? TLDR: Easy install, auto-locking is awesome and customizable, HomeKit integration is sweet, but auto-unlocking algorithm needs more time in the oven. If “hey Siri unlock the door” from my Apple Watch didn’t work as well as it did, I’d probably return the lock. *update 11/8/17* - upgrading to 3.5 stars - Picked up the new iPhone X last week. Absolutely love this phone. Can you imagine if August put FaceID in their lock?? The future will be amazing (and a little creepy). Oh yeah, the iPhone X works fine with the August lock, no issues at all. - August issued a firmware update to the lock about a week ago (1.5.21). Auto-unlock feels like it is getting better at recognizing when I’ve arrived home. Still not 100% reliable. It sometimes takes too long for the lock to recognize that I’m standing outside (sometimes up to 5-10s). But the frequency of it working as it should is going up! Good job August, keep it coming! - If you have an iPhone, add the August widget to your lock screen. This gives you one-touch lock/unlock capability. And if you have the new iPhone X and Face ID, your phone will automatically unlock for you as soon as you look at it, so unlocking your august lock is one swipe + one tap away. - Not having to fish my key out every time I leave/come home truly is a luxury. Auto-locking works perfectly every time. And even with the ongoing auto-unlock finickiness, I feel confident enough in the lock that I removed my house key from my key ring (only the car key and mail key left!). And pulling out my phone and hitting unlock on the widget screen is still faster and more convenient than fumbling with a physical key in the dark. *update 5/25/18* - upgrading to 4.5 stars - August keeps improving the lock. Recently issued an update that makes remote connection almost instantaneous now. You don't have to manually connect to the August Connect any more either - it just does it automatically. Very cool. - Auto-unlock continues to improve. Still wish it would enter auto-away mode much sooner! One little quirk that I did not mention in the original review is that even when I enter the house from the garage on the other side of my home, the August Lock will auto-unlock. It does this reliably and consistently, even though I don't really want it to. I believe this is called out in the support documents, so it's not really a bug. It doesn't really bother me at all though, since it will always auto-lock itself after a few minutes anyway. Probably just uses the battery a little bit more is all. - Guest access keys work great so far! - Speaking of battery, I get about 3 months of use out of 4xAAs. I switched to some rechargeable eneloops, and seem to be getting a bit more use this time. *update 6/25/18* - upgrading to 5 stars - August updated the lock firmware again, and this time, it allows me to use the iphone widget to directly unlock the lock. Before, hitting the unlock button on the widget would take you to the app, and you had to tap the screen again to unlock the lock. It's so much faster now! - Still wish the away-mode radius could be smaller, but maybe it'll get there soon with how regularly August seems to be improving the lock! - Having had the lock for the better part of a year, I feel confident enough about it to recommend it to family now. Friends and family who have seen/used it have also commented on how much easier it is to use than a regular key.
Top critical review
9 people found this helpful
Does not work with Motorola phones AND customer support not supportive at all
By Martin M. Elissetche on Reviewed in the United States on October 24, 2018
I just spent three hours trying to install this device and two hours trying to resolve this with customer service. When the representative was unable to resolve a mechanical problem with my lock as well as a software problem, he told me my Motorola was the cause for not being able to set up the lock. The app would constantly freeze and after I set it up go back to the first page and have me set it up all over again. Apparently its my antenna's fault. As a warning, if you reach the point in a conversation where the rep has likely reached the end of their script (because you've heard them repeat themselves at least twice or they begin to list everything you have been through despite the obviousness that you yourself were present for what you went through and have no desire to relive it again in oral form but are gifted the chance to do so again regardless) and you are asked what kind of phone you have - *spoiler alert* it will invariable be to blame for your problems. Just a heads up. My antenna *sigh* apparently is the reason why the lock was also initially ajar. It would not turn, physically. For the first 20 minutes it was the batteries that came with the lock that were dead and failed to let the lock turn but then after I changed the batteries three times it became my antenna so I was told to call a neighbor and have them set up my lock, at now 10.30 pm. This is absurd not to mention quite ironic since this is not the first August product that fails me. I purchased a second generation August lock about a year ago and it has, since I first changed its batteries, told me that my batteries were low (circa 15%) - even immediately after I change the batteries. It is just a little ironic jab at an already soft wound to tell me my batteries are why my new lock wasn't working. Thank you for that August. This is, in fact, my fourth August product. I have bought a second gen lock that incorrectly indicates my batteries are always dead, a keypad that after a week broke and I contacted August about over their app messaging system and to this day have not received a message, and August Connect, and now their new 3rd generation lock - which has no defects according to the representative - and is allergic to my antenna. Their customer service is I think trained to divert blame and make sure if it doesn't fall into their trouble shooting scripts or requires an apology and/or replacement to shift responsibility to a battery, antenna, or you. To recap, I have spent $250 per lock, one thinks its batteries are perpetually dead, the other does not work, $50 for a keypad that physically came with a broken cover for the batteries and does not connect to the first lock and now serves as a stylish paperweight on my front door desk. The two August connects that I bought independent with the first phone and came with the second seem to work, but what's the point of connecting products that don't work? Surely an existential question only rivaled by why I did I think August would be better the second time around? Please learn from my mistakes; purchase a product that works from people - when it doesn't that spend their time fixing your problem versus blaming your batteries or phone antenna and whose help extends to asking you to figure it out out yourself or call a neighbor and ask him to do it. I think $250 earns you that right.
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