Xtremepower Jack Hammer w/Point & Chisel

Customer ldh gave a 1 star review on 11/8/2018 due to a broken handle upon arrival. Customer dcb also noted a cracked handle in his 8/16/2018 review. My experience was the same. Arrived with a broken handle, cracked off with no possible way of repairing it (see pictures). Returned item for a replacement. I will update my review after I receive the new jack hammer. EDIT: I received the replacement. Like the first one, it was extremely poorly packaged. Just a single-layer cardboard box, no packing material, nothing to cushion the contents. Apparently, the seller isn't interested in such mundane details. That the second jack hammer arrived undamaged is a credit to the shipper, UPS, for being able to handle such a heavy item with care. Or maybe it was just plain luck? It certainly wasn't due to any effort on the part of the vendor to properly package the item. I'll dispense with general comments. You can find several videos showing unboxing and basic operation of the jack hammer. Just do a search on YouTube for "2200 watt jack hammer". I will add a few anecdotal comments about my experience. 1. I used a 100-foot 12/3 outdoor electric extension cord to provide power to the jack hammer. I think the extension cord is only rated for 15 amps (1800W), but I figured Xtremepower's advertised claim of 2200W was exaggerated. In any case, the cord worked just fine. No overheating issues. 2. The support handle was not able to rotate. It was screwed on way too tight! I had to loosen the nuts/bolts on both sides of the handle in order to get it to rotate into the proper position. As the handle was originally oriented, straight out of the box, the only way that I could have operated it was upside down - with my pinky on the power trigger. 3. I initially tried busting some concrete anchors using the chisel bit (see pictures). After half an hour, I had made some progress, but I was nearly exhausted by the continuous effort. I changed bits to the more pointed bit. It took me 10 minutes to finish off the first anchor and 15 minutes to polish off the second one. And because of the numerous breaks between chipping off concrete chunks (as opposed to continuous hammering), the work was a lot less tiring. 4. I separately purchased an asphalt cutter attachment (Amazon item https://www.amazon.com/gp/product/B074PGFX5S). I thought it would be a more versatile tool than the spade attachment, otherwise I would have purchased the jackhammer-spade combo. I used the attachment to cut through the roots and remove a tree stump. The roots didn't provide enough resistance to overcome the No-Load striking safety mechanism, so I had to improvise in order to get the jack hammer to work. I first initiated contact with something solid to get the machine into "hammer" mode. (In this case, the top of the cut-off trunk was convenient.) Then I moved the jack hammer into the root area and proceeded to hammer through the roots. It was a clunky process, but it worked much easier than doing the work by hand. 5. I haven't installed the wheels that came with the case, yet. They remind me of training wheels, because of their diminutive size. So, I'm not sure how well they will work. I'm currently lugging the case around using an improvised rope harness (see pictures). It's easier carrying the jack hammer in this orientation than using the plastic case handle. I used 1/2" rope. Pictures: 1. The first picture shows the broken handle. As you can see, there's not a whole lot of plastic in the handle. Moreover, it's pieced together in a way that induces unnecessary stress points. It's very poorly designed. 2. Picture of a concrete anchor before demolition. The ruler shown was provided for scale purposes. The ruler is about 19" long, with markings up to 18". 3. Picture of rubble pile, after the concrete anchor was jack hammered. 4. Picture of simple rope harness.