Top positive review
25 people found this helpful
Good for Whole House Smoke/CO Systems
By Debbie Lee Wesselmann on Reviewed in the United States on July 27, 2019
With Ring, you have two choices when it comes to alerting you and others that smoke or CO is in the house: a First Alert smoke/CO detector with Z-wave technology or this listener. The first actually detects a problem, and this listener waits for other detectors to go off before reporting the problem. Because I have a hard-wired system where every alarm goes off when one does, the listener was the most cost-effective. I need only one listener instead of several detectors placed throughout the house. If we didn't have a whole-house system, then I would have gotten one listener for each floor since it still would have been fewer devices than if I placed new detectors in every bedroom and hallway. As with all Ring security devices, this listener was a breeze to install and activate. Just follow the instructions on the app, and it's added to your list within minutes. The most time consuming part is installing it 6" or less from an existing detector. That is as difficult as drilling holes and screwing the base in. If you have a hard-wired, whole-house system, you can select any alarm to place it next to, even in an out-of-the-way location. Note: If you are connected to Ring's service, make sure you follow the instructions to put it in test mode so that it doesn't trigger a response. I love my Ring security system, and this listener add functionality that I didn't expect when I first bought into the system. -- Debbie Lee Wesselmann
Top critical review
79 people found this helpful
Install this if you want Fire Department Called Even if you Press Test
By niki on Reviewed in the United States on July 17, 2023
This thing says in the ad when I bought it and still says it today, that it does not detect anything. It does not detect fire, smoke, or CO. Therefore, all it does is listens to your in home detectors and has no way of knowing anything about the particular issue itself. Here is what happened with me...My in home detectors aggravated the heck out of me with the dreaded low battery chirp. So I go buy a 9volt, get on the ladder and change it. While I am there, I decided let me test my detectors. Forgetting to put that ring listener in test mode. 5 seconds later, Ring alarm is alarming, 5 seconds later I cancel via the app, 5 seconds later, the monitoring people call me and ask if everything is ok. I say yes, i was just testing and forgot to put it in test mode. They then say well we will send the fire department no matter what. I am like why, they said because its CO alert. I said no its not, because i was just testing and a listener doesnt detect anything. They said oh well we are sending them anyway because that's our policy and no matter what you say that's what we are doing. And they did, the fire department was at my door within 3 minutes. All great responses if it was an actual emergency. The said part is Ring is basically randomly deciding to flag everything at CO level even when the device doesnt know the difference and then they do not allow you to cancel that type of alarm and will send the fire department no matter what you say. This device fraudulently flags things as CO when it doesnt know the difference. I want my money back!!!!
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