Soil Moisture Meter Sensor 2 Pack

Update at bottom of review!!!Not changing my 1 star because I don't believe my soil was too loose as it was 1 part regular soil, 1 part succulent and a scoop of perlite which doesn't match the soil type description explained to me of why it might not be working. I did not test outside on soil so that was my mistake. They also said they do not compensate for reviews so I was incorrect in saying that. So here's some more info after my review on some advice from sellers if you might need it to make a decision or if reading this after purchase and product isn't working quite right.*I bought based off reviews on this but what I got is obviously defective and will be returning. I just repotted 1st plant 30 min ago and soaked it until water ran through and it's reading basically dry when it's obvious with the naked eye the soil it wet. 2md plant was watered yesterday and is at least slightly moist but it's reading dry dry and it is not dry dry at all. Better off using my finger to gauge water. This device sucks. Not sure if this is one of those companies that compensates for 5 star reviews but mine is crap so it gets a crap review.**company reply to my review...Please note – sellers are not allowed to ask for a customer’s personal information including email or phone number: and you are not expected to change your review due to this outreach or any potential resolution.---Mar 9, 2025 11:56 PMDear Mary,Thank you for your feedback, and we sincerely apologize for the unpleasant experience. We always value the opinions of our consumers. Here are our explanations regarding the issues you raised:一、Soil Texture and Probe Contact IssueFrom the video you posted, we noticed that the soil texture was quite loose. This soil texture may affect the accuracy of the soil moisture meter's readings. Soil moisture meters measure humidity by detecting the electrolytes between the probe and soil particles. If the soil particles are too loose or granular, it may result in insufficient contact area between the probe and soil, leading to reading deviations. This is a common limitation of all soil moisture meters that rely on the principle of chemical galvanic cells, and it is not a unique issue for our brand.二、Authenticity of User ReviewsAll reviews on our platform are voluntarily shared by real consumers. We have never offered any form of compensation in exchange for positive reviews. Our brand reputation is built on product quality and user trust. Your speculation about "fake reviews" is not only severely inconsistent with the facts but also undermines the genuine efforts of other consumers and our team.Possibility of Abnormal ReadingsAccording to our technical data, the probability of two devices simultaneously experiencing hardware failures is extremely low (less than 0.1%). Most abnormal feedback is usually related to operational details, such as probe contact issues, timing deviations in measurements, and soil type influences. We recommend that you pay attention to the following points when using the device:Probe Contact Issues: Clean the probe before first use and ensure it is inserted while avoiding hard objects or dense root systems in the pot to ensure complete soil contact (recommended depth of 5cm or more).Measurement Timing Deviations: Wait for 10-15 minutes after watering to allow the water to fully penetrate before taking a measurement to avoid surface wetness causing distorted readings.Soil Type Influences: Some high sandy or special soil mixtures may require calibration of reference values.Regarding after-sales service, we always respect the reasonable demands of consumers. However, we would like to remind you that posting videos questioning the professionalism or irresponsibility of others may mislead other consumers, damage our brand image, and disrupt a fair and just market environment. We look forward to actively communicating with you through formal channels to resolve your issues and improve our services.If you believe there is a problem with the product, please contact us directly and provide your order information. We will arrange for a replacement or contact Amazon customer service for a full refund at the first opportunity. We encourage you to resolve issues through formal channels rather than directly questioning brand integrity.Thank you again for your feedback. We look forward to solving your problems through more active communication.Wishing you a pleasant life!Best regards,