Top positive review
21 people found this helpful
Well with the premium price
By Richard Snow on Reviewed in the United States on April 1, 2021
I've been eyeing a new grill for some time now and as spring approached I decided to try a Traeger. I went with the Ironwood because it has double sidewalls and the super smoke feature. I also can't justify spending roughly double the price for a the Timberline.So far, so good. Grilling and smoking meat is so easy on the Traeger that it almose feels like cheating.From basic grilled chicken to smoked burgers and sausages, to full racks of ribs, the Traeger does it all and does it well. It also makes monitoring and adjusting temperatures easy with the WiFire app.To top it all off, the wood fired flavor is really there, even when grilling.In a nutshell, here's all you need to know about this grill:If you want to get into smoking meat and wood fired flavor, the Traeger is a great way to learn.The Ironwood gets up to 500 degrees so it will sear, but you won't get the grill marks you're used to with charcoal or gas.Traeger a have a bit more maintenance than a gas grill. You have to vaccum out the ashes every 20 hours of cooking, so keep that I'm mind if you're going to do a long smoke, like a brisket or Boston butt.Traeger grills do need AC power, so it needs to be near a power outlet.The wood fired flavor is amazing, especially with the Super Smoke feature. You just can't go wrong with this grill.
Top critical review
276 people found this helpful
Initially an excellent grill, quickly that opinion changed
By Luke on Reviewed in the United States on July 30, 2020
This grill worked flawlessly the day that I put it together. It fired right up, connecting to the app was seamless, and the first food to come off of it was delicious. Honestly I wondered if I would ever want to use a different grill after that experience.After several cooks and some cleanings, I received an "Auger overcurrent" error message. Research online via Google and the Traeger website revealed some solutions, all of which I performed (usually related to a clogged auger). I called Traeger customer support and worked through the issue with their team. They determined I needed a new auger motor and sent me one. 11 days later, I received a fan as opposed to an auger motor. Additional phone calls ensued with different sets of conflicting information. My auger motor eventually arrived and I changed it out as well as the provided wiring harness. The error message continued. After an entire afternoon of telephone conversations with their support team, they wanted to try sending me another auger motor kit despite this not working already. They said they were unable to process a return due to purchasing this item through Amazon. Amazon's first solution was to provide a partial refund for less than 1/2 of the purchase price. Keep in mind this is all within the FIRST MONTH of having this grill.All in all, I am disappointed with the quality of product shipped to me as well as the accountability provided by the parent company. I had hoped for dependability by spending the extra money on such a well-established company, however this proved to be a lesson for me. I should have more thoroughly researched this company's integrity before paying them >$1000 for a product.PROS: Traeger name, lots of accessories, initially worked beautifullyCONS: The grill broke literally 13 days after I bought it and I have spent the weeks trying to sort it out with customer service. Traeger was not willing to offer a refund as this was purchased through Amazon (despite the seller being Traeger).TL;DR: Payed for expensive grill, worked for 13 days, now Traeger will not process a return due to purchasing the item through the TRAEGER Amazon store. Initial offer from Amazon was partial refund within 45 days of purchase for ~$300 (purchase price $1199). Consider buying a grill from a company with higher quality standards and integrity.
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