Top positive review
24 people found this helpful
Superior to my Pro 22
By Mike M on Reviewed in the United States on March 7, 2023
I am a Traeger fan (their grills not so much their pellets). I already have a Pro 22 but wanted to upgrade to the Ironwood 650 due to the direct drive motor and the improved way it circulates the smoke. I’m very happy with my purchase. My first cook was a bone in pork shoulder and I utilized the super smoke function for the first several hours. Excellent results. Tonight I did a reverse sear on a thick T-bone steak. After the steak reached 110 internally (which was easy to track using the supplied probe and the WiFire app) I kicked the Traeger up to 500 to finish the steak. Got some nice grill marks and steak was nice and juicy. Delivery from Amazon was great. A two man team unloaded the package and placed it in my garage for me. Although free set up was offered I declined it because I wanted to make sure it was done right. Set up was easy and took about an hour. Only help I needed was to stand the grill upright after the legs and leg braces were attached. The Ironwood holds temperatures much more consistently Than my Pro 22 and the time it takes to recover a temp after having the lid open is also a great improvement. I use Cookin Pellets brand of pellets and they performed perfectly and really give a nice smokey flavor. Update: I have read reviews that complain there isn’t enough visible smoke emanating from this Traeger, well that is true and that’s a good thing. The 650 is designed to circulate the smoke and keep it in the chamber longer. I burn the same pellets in my Pro 22 and smoke pours out of the chimney rather than staying in the chamber with the protein producing excellent results. Is the final BBQ product as smokey tasting as a wood burning offset smoker? Nope, however it is much easier to use, and with the right pellets produces an excellent result.
Top critical review
276 people found this helpful
Initially an excellent grill, quickly that opinion changed
By Luke on Reviewed in the United States on July 30, 2020
This grill worked flawlessly the day that I put it together. It fired right up, connecting to the app was seamless, and the first food to come off of it was delicious. Honestly I wondered if I would ever want to use a different grill after that experience. After several cooks and some cleanings, I received an "Auger overcurrent" error message. Research online via Google and the Traeger website revealed some solutions, all of which I performed (usually related to a clogged auger). I called Traeger customer support and worked through the issue with their team. They determined I needed a new auger motor and sent me one. 11 days later, I received a fan as opposed to an auger motor. Additional phone calls ensued with different sets of conflicting information. My auger motor eventually arrived and I changed it out as well as the provided wiring harness. The error message continued. After an entire afternoon of telephone conversations with their support team, they wanted to try sending me another auger motor kit despite this not working already. They said they were unable to process a return due to purchasing this item through Amazon. Amazon's first solution was to provide a partial refund for less than 1/2 of the purchase price. Keep in mind this is all within the FIRST MONTH of having this grill. All in all, I am disappointed with the quality of product shipped to me as well as the accountability provided by the parent company. I had hoped for dependability by spending the extra money on such a well-established company, however this proved to be a lesson for me. I should have more thoroughly researched this company's integrity before paying them >$1000 for a product. PROS: Traeger name, lots of accessories, initially worked beautifully CONS: The grill broke literally 13 days after I bought it and I have spent the weeks trying to sort it out with customer service. Traeger was not willing to offer a refund as this was purchased through Amazon (despite the seller being Traeger). TL;DR: Payed for expensive grill, worked for 13 days, now Traeger will not process a return due to purchasing the item through the TRAEGER Amazon store. Initial offer from Amazon was partial refund within 45 days of purchase for ~$300 (purchase price $1199). Consider buying a grill from a company with higher quality standards and integrity.
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