Top positive review
7 people found this helpful
Lightweight, Kink Free, Easy to store Water Hose
By James on Reviewed in the United States on May 12, 2022
This is not a bad water hose and what other hose can you find that comes with a 2 year warranty? I use this in my RV for my fresh water connection and it has worked out ok. It is very compact and easy to store. The 25ft length is good for most RV camp sites but there have been times I have needed to break out the 100 footer.This thing will not withstand high pressure at some of the parks I have been to. The last RV park I blew a hose and put the warranty to it's test. A few emails to customer service and I had a new hose waiting on me at the next place the next day!! Very pleased withtheir customer service and how they stand behind their product. For this, I now carry 2 Aqua Joe Water hoses in my RV and rate this as a 5 star product.
Top critical review
31 people found this helpful
This product will last only 30 t0 60 days!! - Garbage!
By Nathaniel Horenstein on Reviewed in the United States on March 17, 2024
I had to return the first one I bought as it developed an internal leak and was rendered useless like this one. This is the Amazon facilitated replacement and as you can see in the video, it too has developed some kind of internal leak making it useless. The Amazon facilitated replacement was delivered 1/24/24 and its 3/17/24 and this one is useless. They will not last more than 2 to 3 months tops.Now it gets worse....Amazon will not replace this and I have to go to AquaJoe for a warranty claim. Well, product registration works fine but hen when you try to make a claim, the website just keeps dumping you back to product registration....one continuous loop. There is also zero customer service and emails never get answered after many attempts. IMO, this is a sham company with a nice fancy site and in the end makes crap products pushed by fake reviews. I was really hoping for something better and in the end, I am out the money as I have no way of returning anything.Save the money and do not buy this product!UPDATE - Since I could not return it, I decided to find the root cause of this and found it. The rubber hose used as the expandable inner tube is manufactured poorly and inheritability will fail. I have experience with extrusion / blow molding in the plastics industry and can clearly see the issue. If you look at the pictures you will see that there are "thin spots" on the rubber hose and when you look at the inside like in the other picture you will see that the thin spots at these "seams" crack thus leading to the failure which happened in the final picture. Now, it would be odd for this to be a two piece blow molded process as extrusion processing would seem to be best, but there is definitely a pronounced "seam line" on both sides of this tube where it cracks. Based on this I highly recommend that you DO NOT BUY this as you are destined to failure no matter what as these "thin spots" and "cracks" will fail it is just a matter of time. Very poorly designed and implemented product.
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