Greenworks 40V (120 MPH/450CFM) Axial Blower Kit

Item: Greenworks 40V (120 MPH / 450 CFM) Axial Blower, 4.0Ah USB Battery (USB Hub) and Charger Seller: Greenworks 8/2/24 update (final) --- Tl;Dr: Item works well, but when it doesn't, manufacture doesn't stand behind product. Quick summary: Battery failed and an inferior warranty replacement with no usb port was sent. Reached out to their support team again and was told that it was out of stock and to check back in a month or two. Made final communication with their support recently and was told that the item was still out of stock, and was offered a 10% coupon for future purchases made on their website. Asked the agent how often this happens - where Greenworks sends out an inferior product for warranty replacement because they are "out of stock." Was first told that they do not do that (lol), and they realized shortly that is just what happened with me. Was then told "This is happens sometimes, but if there is not an equivalent for the item it is always communicated with the customer and a resolution is worked out from their." I assume that the resolution is the 10% coupon offered to me to buy another product, which if it then breaks, may also have an inferior product sent as replacement with a 10% coupon off next purchase. That said, I can't see myself using the coupon and will be switching companies - a pain really since I had previously committed to the 40v Greenworks system, having also purchased their mower and weeder. Don't make the same mistake I did, and just avoid this brand. All the equipment I have so far works well - but once it breaks, I'll definitely be switching to something else... 6/7/24 update --- TL;DR: Manufacture doesn't seem to want to stand behind their product, refusing to send a proper replacement when it fails citing the item being "out of stock." So to summarize what's happened so far: battery failed, reached out to manf and they sent out a replacement. I received the replacement, but it's an inferior model and is missing the usb port that my original had. I reached out to Greenworks Support today and they indicated that the model sent to me was the "correct" one as they were out of stock on the exact replacement. The agent then suggested that I pay for the return of the battery they just sent me citing their return policy. I indicated that their return policy shouldn't apply since this should all fall within their warranty policy. The agent then suggested for me to reach out to them in mid-July. The review has been changed to 1-star because of how poor the communication has been on this, as well as the handling of this warranty. I don't expect perfection, and things breaking down is a part of life, but as a part of their warranty process first, the original agent should have been upfront and told me they were out of stock before sending me an inferior product thinking that this would fulfill the warranty. Second, if you're currently out of stock on the battery, put it in a back-order so that once the battery becomes available, it would ship out to the customer instead of having the customer reach out to support again to reprocess the warranty. Based on this experience, I can not recommend to anyone. I will update again mid-July once I try to reach out to Greenworks again... 6/6/24 update --- TL;DR: The blower functions well but when it doesn't manufacture has problems correctly processing the warranty. So I received the replacement today, and was fairly disappointed that the replacement is an inferior battery without the usb port. I spent more on this model so that I could have a battery that could act as a backup power bank if needed, was expecting for the replacement to be the same. I'll reach out to Greenworks to see if they will correct this error, but the need for a customer to spend this much time to get a warranty processed correctly is the reason for the -2 stars. Also, during the warranty process, the agent (Kevin K) explained in regards to the battery to "try not to fully charge them or full deplete them." Your kidding right? Greenworks should have engineered their products knowing how consumers use said products. I don't know of anyone who would stop in the middle of lawn mowing or yard work to check their battery and swap it before it's empty. As for the charging - if this is such an issue that it would cause their product to fail before the three year warranty, the manufacture should have designed the charger so that the consumer could be given the option to either charge it to 100% or to just 80%. Also, now that I gave more attention to the charging process, I've noticed that the chargers produce a subtle hum as it is charging the battery. I noticed this with the other Greenworks chargers I have as well. Feels like the chargers are made with inferior components, and is a really basic design. Features like overcharge protection, temperature protection, etc are probably all managed by the circuitry in the battery. I'll update further depending on the response from Greenworks. original review --- TL;DR: The blower functions well and when it doesn't manufacture honors warranty. Had the blower for a little less than a year. Battery failed to charge after use one day. Kind of surprising since the battery is a fancier versions than the other ones packaged with the other tools I have (lawnmower and trimmer) as it has a usb power out port. Reached out to their support over chat and the agent indicates to expect a replacement in 1 week. Needed a bunch of docs: invoice and snapshots of the battery, charger & blower. Overall not too bad an experience with warranty servicing. Not tedious enough to deduct a star. Could have been better by only requiring me to provide s/n for battery and invoice instead of having to do a snapshot of everything. Note that support only works M-F and closes 17:00 EST. If replacement is bad, etc, will update review (negatively).