Certified Refurbished Amazon Smart Thermostat

Thermostat works like a basically Thermostat because interaction with hunches as seen in many fourms doesn't work well... you could set a schedule but my old one had a schedule setup. I was looking for something that would work better than a schedule since my hours of being home change all the time. So when I leave hunches is suppose to pick up on that and set my thermostat on away temp. Same for sleep... it's set itself to sleep while I was away but barely picks up when I'm away properly. I've called tech and they just sent me to some other company who only had me reset router and thermostat and that's about all they can do. I have researched it and had little luck other than being told Amazon tech logs in logs and a few days later everyone says it works. So far I'm not getting the same support and feel stuck debating installing my previous honeywell thermostat back up. (Update) after much troubleshooting on my own, I called back to customer support and informed them of my previous attempts and what all I have done and about the fourms I read that seem to fix the issue. I asked that we troubleshoot it and if we can't fix it that I get a refund. Customer service went straight into refund with not attempt to fix it. Then told me they would return the funds as credit as that's how I purchased it and that it would take 3 to 4 days after I send it back before I get a refund... my response was so I'm suppose to wait for the refund before I can order a new thermostat and then wait for deliever of a new one without their attempt to troubleshoot and basically go a week without a thermostat... answer was yes. Support was worthless and so was this thermostat... spend the extra money and get a google nest or ecobee... you'll be glad you did to avoid Customer service for a bit that works as it is attended too.