Briggs & Stratton Q6500 Quiet Power Inverter

Good afternoon,This is a great item but, the transaction in Amazon it is not convenient (this is a non-returnable item).This item has a rating of 4.75 Stars for me. The transaction rating in AMAZON is 1 Star.This eval is for the transaction in AMAZON for a Briggs & Stratton Q6500 Quiet Power Series Inverter Generator.Upon receiving my generator, I noticed the packing box was in bad shape. Understandable cause' the item is heavy. Upon inspecting the item, I found a crack in the plastic casing which is unsatisfactory for a new $1, 200 product. In the AMAZON product page mentioned to contact Briggs & Stratton if the item was received defective or with damage. I called to the suggested number and after a lengthy and kind of "don't reach me" menu I was referred to a local dealer. There, I talked the "Customer Service Manager" that was very rude and de-respectful for no reason cause' I treated him professionally and without innuendos. I was just looking for help. He said that they were not responsible for the damage in the item cause' Amazon delivered it. I contacted AMAZON and they mentioned that this was an "non-returnable item” (pretty much I was stuck with it as is). My fault cause' I didn’t see the non-returnable note in the item's page. AMAZON offered me a percentage of money return as a remedial. I accepted hopping for the best (Thank you AMAZON!). The item worked well as expected.Recommendations,1) Order this item and/or all delicate and heavy items thru Home Depot, Lowes, Costco, or SAMs Club and ask for an in-store pick-up. If done thru BestBuy, they deliver at home with a chance to accept or reject an item. In that manner, you can avoid a similar hassle and risk like the one I just had.2) If you still want to take the risk with AMAZON...When getting heavy items delivered by them, hold the delivery person for a few minutes so you can inspect it. If damaged, don't accept the item. This is the only way around a non-returnable item.Item Evaluation:Pros,-Good size-It has wheels-Low noise-Enough power (I was able to run my fridge, stove, central HVAC/AC, and water heater, something expected for e 6500 generator).-Compares in all the features to my Honda generator which cost 3 times more. The Honda is not that quiet but, it has an electric starter-I have used B&S products for over 30 years (power washers, mowing machines, mowing tractors, generators) and they are very reliable just like HondaCons,-Doesn't have an electric starter. Although, it starts fast with the hand crank-The time meter it is not direct input but, it is intuitive. You need to read the instructions to figure it out-The carry handle doesn’t work right. It doesn’t stay locked and collapses down while carrying the generatorMy opinion, it is a good purchase for the price and reliability. The problems with the carrying handle is bad and it should be corrected by B&S. I can live with the rest of the cons.