Dr Heater Infrared Patio Heater with Tripod

I don’t usually leave negative reviews, and I’m one of those people who typically just deals with it or returns the item without saying anything. But this experience was really frustrating, and I feel like I need to share. I spent a decent amount of time assembling the entire product, only to realize toward the end that one of the pieces—the side panel was broken. I was honestly shocked, especially after all the effort I put into getting it set up. What’s even more frustrating is the time and energy it’s going to take now to repack everything and return it. I really needed this item for this weekend, and I bought it specifically because of the fast delivery option. I thought that would mean I’d get a product that was in good condition and ready to use. But instead, I’m left with a broken item and no real solution in time for my plans. It’s just disappointing that what was supposed to be a quick, convenient purchase ended up being a hassle. Fast delivery shouldn’t mean receiving a damaged product. Yikes.