Top positive review
Great Customer Service!
By Leann on Reviewed in the United States on April 19, 2024
I've had my Discovery DLS for two years now and absolutely love it. The seat warmer feature recently stopped working and I've been so pleased with Bemis/BioBidet customer service. They made the warranty repair super easy and fast. I shipped it to them Monday and it's already on its way back to me. Customer service has been responsive, fast, and friendly. Highly recommend!
Top critical review
3 people found this helpful
Read the manufacturer's warranty carefully
By Mill on Reviewed in the United States on November 29, 2022
The manufacturer's warranty terms give them the choice to repair or replace. In practice they always choose repair, and they aren't good at repairing, and they don't guarantee they will pay for return shipping. By purchasing this you run the risk of ending up without a toilet seat for a fair portion of the time, or with an overpriced seat warmer.
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