Greenworks 24V 12" Cordless String Trimmer Kit

The tool itself is mediocre. I have invested a good deal of money in Greenworks tools. My wife purchased this weed trimer years ago, along with a couple batteries. I figured I would utilize the batteries with other tools and began collecting several Greenworks tools and batteries. Other companies’ tools are definitely just as good or better quality and usually for less money than Greenworks items. A few months ago, I was telling my brother how I regret purchasing all my Greenworks tools because they simply are not that good and the batteries are no where near the AH that they advertise. But oh well, least they work or so I thought… Then one of the worst customer service situations I have ever experienced happened. One of my tools, that I had not owned for even a year, malfunctioned and it ended up ruining three batteries before I realized it was causing the problem with the batteries. The tool was shorting out the batteries and blowing a fuse inside the battery. The fuse itself is soldered to the BMS of the battery and there is not an easy way to change it without completely disassembling the battery including removing the spot welds on the cells themselves. One can only contact Greenworks Monday – Friday from like 8:00 AM to 5:00 PM Eastern time. No direct email for contact. One must call or do the online chat. No way I was going to sit on phone while on hold for absurdly long periods of time. I had to waste an entire lunch break trying to navigate the online chat. After a ridiculously frustrating runaround with their “Virtual” customer assistance, I was finally able to chat with an actual customer service representative. After already being thoroughly annoyed by their awful automated customer service, the representative demanded that I take a picture of the blown fuse which I could not do, as I was at work. Luckily, I did receive an email that I could finally contact Greenworks instead of their God forsaken chat. They then also demanded the model number and serial number of the tool and each of the batteries that were now ruined as well as the invoice from Amazon for the purchase. I provided the pictures, serial numbers, and model numbers (which I had already provided on their stupid online chat) and then had to wait until the next day to be informed that they would not accept the copy of the invoice because it was not the PDF version. I had to wait until I arrived home again to provide the PDF version of the invoice. By this time, it was the weekend and of course had to wait until Monday to be informed they would not be honoring the warranty. The reasoning: The invoice also listed an off-brand battery that I purchased to be used on a separate tool. I never used the off-brand battery on this particular tool as it was simply too bulky for this particular tool. They claimed that that is what caused the tool to fail. Such a load of BS. After spending literally hours compiling information and pictures and waiting days, I am notified that I simply have a defective and destructive tool and three other paper weights that used to be batteries. It would have been better if this tool simply didn’t work at the time of purchase. I could have at least returned it to Amazon. I will never buy another Greenworks tool again and I sincerely recommend everyone to avoid this garbage company altogether.